Skip to main content

Volunteer with people experiencing homelessness in Newcastle

Looking for a volunteering role with meaning? Support people as they find ways out of homelessness in Newcastle

About our Skylight centre in Newcastle

Crisis Skylight Newcastle supports people who are experiencing homelessness or are at risk of homelessness. We offer individual tailored support at our centre and via outreach through our Housing First team, to help people find a home and access healthcare services and employment opportunities. We also offer unique learning opportunities including art, cooking, woodwork, and visits to local cultural sites.

In the North East we are seeing an increase in people approaching us for support due to the loss of private rented accommodation, the impact of the cost of living crisis and a shortage of affordable homes. Where once the private rented sector was accessible, now even this is unaffordable to many of the people seeking support.

Over the past year over 600 people sought our help in Newcastle accessing Skylight services, accessing 1 to 1 support, advice, guidance and the skills and resilience to end homelessness for good.


Learn more about Crisis Skylight Newcastle

Volunteering in Newcastle

We’re looking for volunteers who are compassionate, enthusiastic, and want to make a difference. Every volunteer role in our Skylights contributes to ending people’s homelessness, whether you’re working directly with our members or helping the office team run the service efficiently.

You will be supported by the Skylight’s Volunteer and Involvement Lead, Rachael Courtney, and by a volunteer supervisor assigned for your role. You’ll work alongside other volunteers who are also passionate about ending homelessness.

98% of our volunteers say they are proud to volunteer for us. Join a community that is dedicated to creating a better society for us all. 


Find a role in Newcastle Skylight

I look forward to my weekly volunteering at Crisis. It’s a positive and rewarding way to help others through making art. Steph Smith, Arts Volunteer

Frequently Asked Questions

Please email Rachael Courtney, Volunteer and Involvement Lead on

If there are no roles advertised for your Skylight, this means we have no volunteer opportunities available in that service now. However, don’t worry. You can still help to end homelessness by volunteering to raise funds and awareness. You can find opportunities to do this on the fundraising page. Alternatively, please do check back regularly as we are sure opportunities will come up. 

Most of our roles don’t require any qualifications or experience. All you need is empathy and a desire to end homelessness. Some roles will require specific experience to provide specialist support to our members. This will be specified in the role advert.  

We recommend you read the role advert carefully before applying for a role and if you have any questions, please do not hesitate to contact your Volunteer and Involvement Lead. 

We want you to have a great time volunteering for us. We understand that whilst volunteering in our services can be incredibly rewarding, there are times it can bring challenges and be emotionally demanding. To ensure you have all the support you need to remain emotionally well, as well as your Volunteer Supervisor and Volunteer and Involvement Lead, you will also have access to: 

  • ‘Our Space’ – A monthly online group, just for you and your peers, offering you a regular safe space to connect and reflect with your peers from across the country. Our Space is about getting together with those with similar experiences to share your challenges and how you can learn from them, make sense of the feelings your volunteering can evoke and get the most from your volunteering experience. 
  • Volunteer Wellbeing Programme - A free, confidential, in-the-moment support service, where trained case managers can provide you with emotional support, advice, and guidance on a range of issues. 

As part of our recruitment, we will ask you to meet with us, either virtually or in person. We see this meeting as a conversation where we can find out more about you and your suitability for the volunteer role while also giving you the chance to find out more about us and whether the role is right for you. We want you to feel relaxed and comfortable when we meet, and we will share with you some guidance notes to help with this. 

Each of our roles has a clear training plan in place to ensure you have everything you need to feel confident and equipped for the role. All volunteers in our services will attend a welcome session with the Volunteer and Involvement Lead and role specific training with either the Volunteer and Involvement Lead or the Volunteer Supervisor. In addition, you will need to complete e-learning on data protection, safeguarding, equality, diversity and inclusion, unconscious bias and how we work with members. This is to ensure that we are keeping everyone safe, creating an inclusive service and protecting everyone’s dignity. Depending on your role, there may also be other essential learning you need to complete before starting. 

Your Volunteer and Involvement Lead will support you to complete this learning. Once you have started in role, if your role involves interacting with our members, you will also be asked to attend ‘boundaries’ and ‘managing important conversations’ workshops. 

We know many of our volunteers are keen to continue learning whilst in role, so once you have started in role there will be a suite of learning topics available for you to access at your convenience through our learning platform. There will also be opportunities for less formal learning through your Skylight. 

Many of the roles in our services will require a disclosure check, (either basic or enhanced) - you will be able to see this on the role description. If the role does, we use a digital system to manage this and we will request and pay for it (where payment is needed). 

If you have a criminal conviction, this does not automatically mean you cannot volunteer for us. However, we may need to ask you more about the conviction to be able to do a risk assessment and decide if you can or cannot volunteer.  

We ask for two referees and need one back. If the volunteer role requires a Crisis IT account, then one of these must be a professional or academic reference – this can include references from other volunteering roles you have done. References should be someone who has known you recently, who is not family.  

The voice and expertise of people with lived experience is vital in ensuring our service is truly meeting the needs of our members. We encourage anyone with lived experience to apply for our volunteer roles. 

We also involve members and people with lived experience of homelessness in opportunities across the organisation including our Experts by Experience panel. For more details, speak to your local Volunteer and Involvement Lead, Rachael Courtney, on

You can claim any reasonable out of pocket expenses for travel or lunch if you volunteer for over five hours. Your Volunteer and Involvement Lead will explain to you our expenses policy, including any limits and how to claim. We use a digital system called Concur to manage volunteer expenses which allows you to store receipts, log journeys and track your payment. 

We only currently have volunteer opportunities within our Skylights during operational hours – this is so we can ensure we have members of the team available if you need any support and to keep you safe. 

If you are looking for more flexible volunteering, you may want to look at volunteer opportunities supporting our fundraising and community engagement work. 

<Link to opportunities> 

Detailed references can be provided at your volunteer supervisor’s discretion. Otherwise, a start and finish date can be provided for current volunteers or if your volunteering end date is within two years of the reference request. 

The address is:

City House
1-3 City Road
Newcastle upon Tyne

The nearest Metro is Manors, this a five minute walk from Crisis.

The nearest bus stops are City Centre and New Bridge Street.

Parking includes Manors multi-storey car park, Quayside multi-storey car park and on-street metered parking on Melbourne Street and City Road.

If you think someone is homeless, or at risk of homelessness, you should contact the Newcastle Housing Advice Centre.

Telephone: 0800 1707 008


If you think someone is homeless, or at risk of homelessness, outside of Newcastle, check your local authority’s website for further details.

Other ways to volunteer

If you’d like to volunteer elsewhere, check the following for further information:

If you’d like to raise awareness and funds for Crisis, find more information about our volunteer roles via the Fundraising page.